COVID-19 Working arrangements

All business are having to change their working practices to deal with the current pandemic and LKW Family Mediation is no different.  The safety of our clients and their families has been uppermost in our mind at the current time, together with the safety of Louisa Whitney (currently the only mediator at LKW Family Mediation) and her family.

Mediation meetings are still continuing via Zoom.  If you’re not familiar with Zoom then don’t worry as we will provide instructions on how to use this.  We have offered online mediation via Zoom for over 2 years and had established practices in place to do this.  The mediator manages the meeting and all you have to do is click on a link.  If you are an existing client of LKW Family Mediation then you will have been contacted and you have the choice to resume mediation meetings online, or to wait until physical meetings are happening again.  You can also choose to wait and see and move to online meetings if the time feels right.  Don’t worry about how this works as we will talk you through this and deal with any concerns that you might have – for example if you are still living in the same house.

When will meetings resume in person?

We are looking at returning to some physical meetings towards the end of September.  These will be limited in number in each week to allow sufficient time for appropriate cleaning between clients.  There will be hand gel on arrival at the Atrium and then again in the meeting room.  The mediator will not wear a mask and you are not required to wear a mask – but you can if you would feel safer.  There will be clear screens on the table and you will be asked to follow the Atrium’s one way system and follow social distancing guidelines.


For more information on the measures that will be put in place for physical meetings you can download the client COVID-19 guidance for meetings in person.

Client COVID guidance

How are you making mediation possible during the pandemic?

We can’t pretend that life is normal but we have actively sought to continue providing assistance for those going through a separation through continuing to provide mediation services.  By moving meetings to take place online (and now working to offer some in person meetings) we can still offer all the usual aspects of mediation – online and in person.  You still get all the same information and support online but with none of the risk that physical meetings bring.  We are working as flexibly as possible so we can help you.  If you have specific concerns then please get in touch to discuss these.

Will these arrangements change?

We are regularly reviewing our arrangements and keeping on top of the latest government guidance.  We will post any changes that we make and you can follow us on your favourite social media channel by clicking on the icons floating over this page.

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